Frequently Asked Questions
Everything you need to know about your next adventure with Osprey Action Sports.
What is the standard shipping time for orders?
We offer standard shipping across the continental US, typically arriving within 3-5 business days. Expedited shipping options are available at checkout for those who need their gear sooner.
Do you offer a warranty on action sports equipment?
Yes, all Osprey Action Sports hardware comes with a 1-year limited warranty against manufacturing defects to ensure you can perform with confidence.
What is your return policy for unused gear?
We accept returns on all unused and unopened items within 30 days of purchase. Items must be in their original packaging with all tags attached to qualify for a full refund.
How do I determine the correct size for protective gear?
Each product page features a detailed sizing chart. We recommend measuring your circumference with a flexible tape measure to ensure a snug and safe fit for helmets and pads.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. International shipping rates and duties are calculated at the time of checkout.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.